How to Submit a Support Ticket to SmithDigital

SmithDigital provides HubSpot admin and marketing support through our ticketing system. You can submit a ticket either by using our support portal or by emailing our shared support inbox at support@smithdigital.io. Both methods ensure your request is tracked, prioritized, and routed to the right expert.

When to Submit a Ticket

Submit a support ticket when you need help with:

• HubSpot workflows, automations, or integrations

• Reporting and dashboards

• CMS edits or blog updates

• Data management (imports, lifecycle stages, custom objects)

• Paid ads setup or troubleshooting

• SEO or content optimization requests

Option 1: Submit via Support Portal

1. Access the Portal – Go to support.smithdigital.io (replace with your portal link).

2. Log In – Use your company email. First-time users can click “Create an Account.”

3. Fill Out the Form – Include:

   • Subject line (e.g., “Workflow not triggering”)

   • Category (HubSpot, CMS, Reporting, SEO, Paid Ads, Other)

   • Description with details/screenshots

   • Priority (Low, Medium, High)

4. Submit & Track – You’ll get a confirmation email with a ticket number and can track updates in the portal.

Option 2: Submit via Email

• Send an email to support@smithdigital.io

• Include:

  • Clear subject line describing the issue

  • Full details in the body (steps to reproduce, screenshots if possible)

  • Indicate urgency if it’s time-sensitive

Your email will automatically create a ticket in our system. You’ll receive a confirmation email with a ticket number and status updates as we work on it.

Response Times

• High Priority: Same day (within business hours)

• Medium Priority: 1–2 business days

• Low Priority: 2–3 business days

Key Takeaway

Whether you submit through the support portal or by emailing support@smithdigital.io, your request will be logged and tracked in our system. This ensures faster responses, proper routing, and clear communication until the issue is resolved.