About Jackie
Jacklyn Fernandez is the Client Services Manager at SmithDigital, helping keep communication between clients and the inbound team clear, organized, and actionable.
Who is Jacklyn Fernandez?
Jacklyn Fernandez is the Client Services Manager at SmithDigital. She works directly with clients to provide project updates, understand current needs and priorities, gather feedback, and make sure important information is communicated back to the inbound team.
Her role helps create a stronger connection between client expectations and the teams responsible for website, SEO, content, HubSpot, social media, and other inbound initiatives.
In Short
Jackie helps make sure clients stay informed, heard, and aligned while giving the inbound team the context it needs to move projects forward effectively.
From BDR to Client Services
Jackie originally started her career at SmithDigital as a Business Development Representative, giving her firsthand experience with prospecting, outreach, and the early stages of the customer journey.
She later transitioned into more creative and inbound-focused work, supporting graphic design, social media management, and newsletter production before moving into client services.
That combination of outbound, creative, and inbound experience gives Jackie a broad understanding of how different parts of a digital marketing program work together.
Areas of Expertise
What Jackie Works On
At SmithDigital, Jackie serves as a key communication link between clients and the inbound team, helping translate conversations, feedback, and priorities into clear next steps.
Outside of Work
Outside of work, Jackie enjoys streaming on Spotify and spending time on creative projects beyond her day-to-day client services role. Her interest in content and digital media naturally complements her background in social media, design, newsletters, and audience engagement.