Lead Generation for IT Companies
In the tech world, lead generation is everything. With such a competitive landscape, it can be hard to generate leads that turn into conversions....
27 min read
Marketing : Sep 2, 2024 12:00:00 AM
As an Enterprise Resource Planning (ERP) Software Channel Partner or Value Added Reseller (VAR), you know how tough it can be to generate leads for ERP software and professional services, especially if you're new to the industry. Companies like SmithDigital, experts in ERP lead generation, understand these challenges well.
The ERP market is fiercely competitive. Software companies like Microsoft, SAP, and Oracle pour billions into their sales and marketing efforts, while countless ERP channel partners vie for the attention of potential customers.
These factors, along with limited marketing knowledge, changing Google algorithms, and long sales cycles, create significant hurdles for VARs trying to acquire high quality leads while managing existing clients.
If you're an ERP Channel Partner, ERP VAR, or ERP Consulting firm struggling to build a strong sales pipeline through inbound or outbound marketing, this blog post is for you.
We will provide valuable insights and guidance to jumpstart your software and service lead generation process more efficiently and effectively.
When it comes to selling enterprise software and generating leads, ERP Partners often face challenges in several key areas. Let's explore the primary areas where ERP Partners struggle the most when it comes to ERP software sales and lead generation.
Let's explore each of these briefly:
ERP consultants often face a significant challenge when it comes to effective lead generation for their businesses. Many consultants find themselves relying heavily on the leads provided by the ERP vendors they represent, only to be left frustrated by the minimal or non-existent support they receive. This lack of marketing assistance can make lead generation a daunting task for ERP value-added resellers (VARs), leaving them struggling to maintain a consistent sales pipeline.
Even if you are part of an ERP ecosystem that provides leads, it is crucial not to rely solely on this source. The reality is that referral sources can disappear at any time, leaving you without a predictable pipeline of potential new business. This scenario can be particularly devastating for ERP VARs who have not taken steps to establish their own lead generation strategies. To avoid being caught off guard and ensure the sustainability of your business, it is essential to learn how to generate ERP software and service leads independently.
The challenge of lead generation for ERP VARs is further compounded by the fact that many ERP software vendors, such as Oracle-NetSuite, have already established extensive direct sales teams. These teams, consisting of hundreds of Account Executives (AEs) and Business Development Representatives (BDRs), are vital for the vendors' success. As a result, these vendors may find it increasingly difficult to allocate sufficient leads to their partner network, leaving ERP VARs to fend for themselves in the competitive market.
Given these circumstances, it is imperative for ERP VARs to take the initiative and develop a self-sufficient lead generation strategy for their businesses. By taking control of lead generation, ERP consultants can ensure a steady flow of prospects and reduce their reliance on external sources. This independence allows them to maintain a consistent sales pipeline and avoid the risk of being left with no leads if the referral source dries up.
A significant portion of ERP sales cycles begin with online research. In this context, your website’s visibility on search engines is paramount for generating leads. Google, with over 90% of the global search market share, plays a critical role. Notably, 75% of users never scroll past the first page of search results, and less than 1% proceed to the second page (StatCounter). This means that securing a spot on the first page is essential if your ERP software or services are to be found by potential customers.
However, the rise of AI-driven tools like ChatGPT and Google Bard is reshaping the lead generation landscape. These tools provide users with detailed, instant responses based on massive datasets, meaning potential leads may gather all the information they need without ever visiting your site. For example, if a prospect asks an AI assistant, "What are the best ERP software solutions for mid-sized businesses?" the tool can present a list of top ERP options, comparisons, and even pricing without pulling the user to a specific webpage.
If your ERP solution isn't integrated into these AI responses—whether through recognized authority, proper structuring of your content, or rich data connections—your business may miss critical lead opportunities.
To ensure your ERP solutions are visible not only on search engines but also in AI-powered results, consider these tactics:
Structured Data and Schema Markup: AI tools rely on structured data to pull information quickly and accurately. Implement schema markup that clearly defines your ERP offerings, pricing tiers, product features, and use cases. This will not only enhance your chances of appearing in AI-generated responses but will also boost your organic search performance.
Rich Snippets for Enhanced Visibility: Ensure your site is optimized for rich snippets, which AI tools often prioritize in their responses. Incorporate FAQ sections, comparison tables, and well-organized content that’s easy for AI tools to scan. For instance, a page on "ERP solutions for small businesses" with clear feature breakdowns will more likely be featured in voice search or AI responses.
Focus on Authoritative, Comprehensive Content: AI tools prioritize authoritative content, so your website needs to be seen as an expert source. Regularly update blog posts, case studies, and product guides. Dive deep into industry-specific use cases, ERP trends, and cost-benefit analyses to position yourself as a leader in the space. Building authority not only helps with search engine rankings but also positions your content for AI-driven research.
Even with advanced AI tools reshaping the landscape, a website optimized for traditional search engines remains crucial. Once visitors land on your site, a well-designed user experience (UX) and clear value proposition are essential to converting them into leads. The following are common issues that ERP websites face and how you can address them:
Overly Complicated or Lengthy Forms: ERP prospects often abandon forms if they’re too long or ask for excessive information. Simplify your lead capture forms by only collecting essential data at the initial interaction, such as name, email, and company size. You can always request more detailed information at a later stage.
Pro Tip: Implement progressive profiling, where returning visitors are asked for additional information incrementally, reducing friction in lead generation.
Weak or Unclear Calls-to-Action (CTAs): The value proposition for ERP software isn’t always clear to first-time visitors. ERP buyers need highly specific information: pricing models, industry-specific features, or access to demo videos. Ensure your CTAs are targeted and offer meaningful incentives, such as a free demo, pricing calculator, or ERP comparison guide. Avoid generic CTAs like “Learn More”—be explicit and tie the CTA to the prospect’s needs.
User Experience (UX) Problems: Slow load times, confusing navigation, or poor mobile optimization can lead to high bounce rates. ERP buyers often spend significant time on research, and if your website isn't easy to navigate, you'll lose them early in their decision process. Run regular speed tests, optimize mobile layouts, and ensure that key information (like product features and pricing) is easily accessible.
Pro Tip: Use tools like Google PageSpeed Insights to identify and fix performance issues.
Lack of Trust Signals: ERP buyers are cautious and risk-averse, especially since ERP implementations involve significant time and financial investment. Establish trust early by featuring high-profile customer logos, detailed case studies, and industry certifications. Trust signals such as “SOC 2 compliant” or “Gartner-recommended” carry significant weight. Incorporating video testimonials or client success stories can help convince leads that your solution is reliable.
Lack of Personalization: ERP buyers come from a range of industries, and what resonates with one might not work for another. Personalize content and messaging based on the visitor’s industry or role. Create dedicated landing pages for industries like manufacturing, retail, or healthcare, each with tailored content that speaks directly to the challenges and benefits of ERP for that sector.
The advent of AI tools has added complexity to the already competitive ERP market. To succeed, it’s no longer enough to focus purely on SEO; you need to optimize for AI discoverability while refining your website for better lead conversion. A comprehensive strategy should include:
Continual Content Optimization: Regularly update content to reflect the latest ERP trends and solutions, ensuring your site is viewed as authoritative. Use SEO best practices, such as targeted long-tail keywords like "cloud ERP for mid-sized manufacturers," but also structure the content for easy scanning by AI-driven research tools.
Enhanced User Engagement: Traffic is important, but engagement is critical. Improve user experience by implementing chatbots, interactive demos, and dynamic forms that cater to the specific needs of your visitors. You should be building trust and minimizing friction every step of the way.
Strategic Lead Capture: Incorporate retargeting tactics and use intelligent forms that adapt to visitor behavior. For example, if a visitor has previously downloaded an ERP pricing guide, the next time they visit, they could be offered a more in-depth whitepaper or a one-on-one consultation with an ERP specialist.
ERP lead generation is evolving. Ranking on Google and optimizing for AI tools like ChatGPT is critical, but equally important is your website's ability to engage, build trust, and convert visitors into leads. By addressing these common pitfalls—complicated forms, weak CTAs, and poor UX—your website can be a powerful tool in capturing high-intent ERP leads.
Regularly publishing high-quality content is one of the most effective strategies for acquiring and maintaining valuable keyword positions in Google's organic search rankings. Google's algorithm has a strong preference for fresh, relevant content, and websites that consistently update their material tend to receive better visibility in search results.
Google’s preference for fresh content isn’t just about keeping websites active; it’s a reflection of how users search. Fresh content is often more aligned with current user intent, particularly in industries like ERP or technology, where trends evolve rapidly. Google prioritizes recent updates because they tend to provide more relevant answers to user queries. By publishing consistently, your website signals to Google that it is active, authoritative, and committed to providing up-to-date information—boosting the frequency with which your site is crawled and indexed.
In practical terms, this means that every new piece of content you publish, whether it's a blog post, case study, or product update, increases the likelihood of your site ranking for more keywords, including those that emerge as trends shift. More frequent indexing can also help newly optimized pages rank faster, allowing you to capitalize on current search trends.
For many small to medium-sized businesses, consistently producing fresh content can feel like an overwhelming task, especially when juggling the operational demands of the business. However, content creation shouldn’t be viewed as an add-on or sporadic activity—it should be an integral part of your overall marketing and SEO strategy.
To manage this effectively, businesses should:
Develop a Content Calendar: Plan content around key dates, industry events, product launches, or trending topics. This ensures you’re consistently publishing without the need for last-minute scrambling.
Delegate or Outsource: If internal bandwidth is a challenge, outsourcing content creation to specialists or agencies allows you to maintain consistency without sacrificing quality. This is particularly effective when you need content that targets industry-specific keywords, such as those in the ERP or tech space.
Repurpose Existing Content: Another practical approach is to refresh and repurpose older content. Updating older, high-performing blog posts or guides with new data or trends can give them a second life in search results while saving time on creation.
While consistency is critical, it's essential not to lose sight of quality. Google's algorithm not only rewards fresh content but also values content that provides real value to users. Rather than focusing solely on the frequency of your posts, prioritize creating content that is well-researched, engaging, and answers the specific questions your target audience is asking.
For example, instead of churning out numerous short blogs each month, it may be more effective to focus on in-depth, long-form content that dives deep into topics like ERP implementation best practices, software comparisons, or industry-specific use cases. This type of content not only ranks better but also drives longer engagement times, building your authority in the space.
In conclusion, regularly publishing high-quality, relevant content is a non-negotiable for businesses aiming to improve their search engine rankings. By focusing on strategic, well-planned content creation efforts and ensuring that every piece is as valuable as it is fresh, you can boost your visibility on Google and capture the attention of potential leads.
As an SEO professional, I cannot stress enough the importance of thorough keyword research when it comes to generating ERP software leads. It's the foundation upon which your entire content strategy should be built. By dedicating time and resources to identifying the ideal keywords your target audience is actively searching for, you can significantly enhance your content's visibility on search engine results pages (SERPs) and attract high-quality leads.
To excel in the competitive ERP software space, you must adopt a strategic and nuanced approach to keyword research. This involves striking a delicate balance between targeting high-volume keywords and long-tail keywords that directly map directly back to your revenue streams.
Many businesses make the mistake of solely focusing on popular keywords with high search volumes, believing that this will automatically translate into a flood of leads. While these keywords may seem attractive, they often come with intense competition, making it challenging to rank on the first page of SERPs without a robust and well-executed marketing strategy. Investing all your efforts into these highly competitive keywords can lead to frustration and a lack of tangible results.
On the other hand, some businesses swing to the opposite extreme, targeting only long-tail keywords that are easier to rank for but generate minimal traffic. While these keywords may be less competitive, they may not attract the volume of leads necessary to drive significant growth for your business.
To develop a comprehensive and well-balanced keyword strategy, start by conducting thorough keyword research using tools like Google Keyword Planner, SEMrush, or Ahrefs. Identify a mix of high-volume keywords that are relevant to your ERP software offerings and long-tail keywords that target specific pain points, features, or industries. By combining these different types of keywords, you can create content that appeals to a broader audience while still capturing highly targeted leads.
As an ERP consulting firm, you understand that selling ERP software solutions is not the same as selling commodity products and services. The ideal ERP buyer is highly knowledgeable and selective in their product choice, as the credibility of the software they choose directly affects their daily work life.
Furthermore, ERP systems tend to be incredibly sticky, often staying with a company for 5-10 years or longer. Given this, it is essential to have a deep understanding of your target audience, including their desires, fears, and objectives when it comes to this significant investment.
To help you start generating leads for your ERP software business, we have outlined seven steps you can take advantage of today.
These steps will help you reach and engage your target audience, build credibility, and establish yourself as a trusted advisor in the ERP space.
Thorough keyword research is critical for generating ERP software and services leads. This means pinpointing the search terms and phrases your target buyers use when seeking ERP solutions online. The "Big 5 Themes" serve as an excellent starting point:
Price or cost (e.g. "ERP pricing", "ERP implementation cost")
Product comparisons (e.g. "Oracle vs SAP", "compare ERP systems")
Customer and analyst reviews (e.g. "ERP reviews", "Gartner Magic Quadrant ERP")
"Best of" or "Top" lists (e.g. "best ERP software", "top 10 ERP")
Problems that your product resolves (e.g. "inventory management challenges", "improve supply chain efficiency")
These themes encompass what a typical ERP buyer might search for during research. With these in mind, you can identify keywords and phrases ERP buyers likely use in Google queries.
Next, assess if your website currently ranks for any target keywords. Tools like Ahrefs and Semrush streamline this process. They reveal existing keyword rankings and provide insights to improve your strategy.
After completing your research on phrases and keywords related to ERP, it is crucial to align your chosen keywords with the content you plan to create or optimize. You can do this by using an editorial calendar, which acts as a roadmap for your inbound marketing strategy. It'll help keep you organized and on track to meet your publishing and revenue goals.
To ensure your team stays organized, you can start with a basic Google Sheet template or consider using tools like HubSpot's SEO tool to visually structure and link your content.
In the industry, it's common to find marketing professionals creating excellent content without proper search engine optimization (SEO). Conversely, some SEO professionals write solely for search engines. Striking a balance between writing for human readers and search engines is crucial for successful content marketing.
When crafting assets for your target audience, focus on creating content that is engaging, readable, and relatable. Avoid using overly technical or formal language that may lose the reader's attention. Instead, aim to captivate your audience by delivering information in digestible and enjoyable segments.
While writing content exclusively for human readers is important, it is different from writing for search engines. Search engines have evolved to detect content that is solely written to manipulate their algorithms. In the past, marketers could rank high in search results by overloading their pages with keywords. However, this tactic now leads to poor user experiences and high bounce rates, which can adversely affect your Google ranking. While on-page optimization of target keywords is still crucial, search engines now also consider factors like page load times, linking page authority, and dwell time when ranking your page for specific keywords.
When it comes to enhancing your website's visibility and driving high-quality ERP leads, on-page optimization is key. By refining various elements—such as keyword targeting, internal linking structures, content layout, and page performance—you can significantly improve your site’s rankings on search engines like Google and Bing. Let's look at some actionable ways to optimize your ERP website for lead generation success.
Dwell time refers to how long a visitor stays on your page after arriving from search results. Google sees longer dwell times as a sign that your content is valuable and relevant, rewarding such pages with better rankings. In ERP lead generation, long-form content tends to perform exceptionally well.
Example: Instead of just writing general product descriptions, create in-depth content like ERP system comparisons, industry-specific case studies, or step-by-step guides that walk users through the entire ERP implementation process. For example, "How to Implement ERP in Manufacturing: A 7-Step Guide" not only targets niche keywords but keeps readers engaged.
Interactive Content: Consider adding interactive tools like ROI calculators, where visitors can calculate the potential benefits of ERP software for their business. Such tools are more engaging and relevant for ERP buyers who are often decision-makers concerned about ROI.
A high bounce rate signals that visitors leave your site quickly, often without taking any action. For ERP websites, this could be due to confusing navigation or unclear calls-to-action (CTAs).
Simplify Lead Capture Forms: ERP buyers are typically busy professionals, so lengthy forms asking for excessive details can deter them. Use progressive profiling, which captures basic information (like name and email) upfront and requests more details later as the user engages further.
Example CTA: Instead of "Contact Us," try "Request a Personalized ERP Demo" or "Calculate Your ERP ROI"—CTAs that align with what ERP buyers value.
Tailored CTAs: Make your CTAs industry-specific to reduce bounce rates. For example, on a page targeting manufacturing ERP leads, offer a free demo on how the ERP optimizes supply chain management. For healthcare ERP, focus on compliance with regulations like HIPAA.
Around 40% of users abandon a website that takes more than 3 seconds to load, making site performance critical. Slow websites not only frustrate users but also harm your search rankings.
Speed Optimization: Use tools like Google PageSpeed Insights to audit your site. Compress images, leverage browser caching, and minimize code to improve load times. For ERP leads, a fast site enhances the user experience, especially when browsing through product guides, whitepapers, and videos.
Mobile Experience: Given that over 59% of global internet traffic is mobile, ensure that your website is fully mobile-optimized. This includes simplifying navigation, ensuring fast load times, and using mobile-friendly forms. Many ERP decision-makers may be researching solutions on-the-go, so a strong mobile experience is essential.
Implementing schema markup helps search engines better understand your content, improving your chances of appearing in rich results (such as product comparisons or FAQs).
Example: For an ERP provider targeting small businesses, using schema markup to highlight pricing information or product features can boost visibility. Include structured data for ERP product pages, case studies, and testimonials, ensuring your site is eligible for rich snippets and featured snippets—both of which can drive higher click-through rates (CTR).
Result: Sites that use schema markup have 30% higher click-through rates than those without it.
Video is an incredibly effective way to engage ERP buyers, especially for complex topics. ERP solutions can be difficult to explain in words, so consider video demonstrations or client testimonials to convey value more clearly.
Example Video Content: A walkthrough of ERP dashboards, tutorials on integration, or industry-specific case studies can make your content more relatable and accessible. For instance, a video titled “How ERP Optimizes Inventory for Retailers” will engage retail decision-makers more than a lengthy blog post alone.
Benefit: Video content increases organic traffic from search results by 157%, making it a key asset for improving engagement and lead conversions on your site.
As voice search grows in popularity, optimizing your ERP content for featured snippets can help capture leads via tools like Siri, Alexa, and Google Assistant. Over 40% of voice search answers come from these snippets.
Targeted Content: Tailor your content to answer direct questions ERP buyers may ask, such as “What is the best ERP for small businesses?” or “How much does ERP implementation cost?”. Structuring your content in a Q&A format makes it more likely to be pulled into voice search results.
FAQ Pages: Create detailed FAQ pages addressing common ERP questions. This improves your chances of being featured in snippets, whether through traditional or voice searches.
Your website needs to engage visitors, build trust, and convert leads through a seamless experience. By implementing these on-page optimization strategies—like improving content depth, reducing bounce rates, and leveraging video—you can create a more effective website that drives qualified ERP leads and accelerates the sales process.
I cannot stress enough the importance of understanding that Google's ranking algorithm goes beyond keyword research and on-page optimization. While these elements are essential, Google's primary goal is to surface the most authoritative and trustworthy sites for each search query. This is where the concept of domain authority (DA) comes into play.
Domain Authority:
Domain authority is a score ranging from 0 to 100 that reflects a website's credibility and ranking capability in the eyes of Google. A higher DA increases your chances of ranking against competitors for a particular keyword. According to Moz, a leading SEO software provider that developed the DA metric, this score helps businesses and SEO professionals gauge the strength of a website's backlink profile and overall online presence (Ahrefs).
Importance of Backlinks:
One of the most effective and proven ways to increase your domain authority is by obtaining high-quality backlinks from authoritative websites. Backlinks are crucial, as they account for approximately 20% of Google's ranking algorithm (MonsterInsights). Google views these links as "votes of confidence," vouching for the quality and relevance of your content (All in One SEO). A study by Backlinko found that pages ranking in the top three spots on search engine results pages (SERPs) have significantly more backlinks than lower-ranked pages (MonsterInsights).
Building a Backlink Profile:
To build a robust backlink profile and boost your domain authority, consider implementing a strategic guest posting campaign. Contributing valuable, informative articles to industry blogs, news sites, and other influential domains in your niche can expose you to a wider audience while establishing your expertise. Most importantly, you can include links back to your own website within these guest posts, effectively building a diverse portfolio of domains linking to your site (Ahrefs) (Backlinko).
However, the quality of your backlinks matters just as much as the quantity. Google's algorithm can detect and penalize sites that engage in spammy or manipulative link-building practices (All in One SEO). To ensure the effectiveness of your backlinking efforts, focus on obtaining links from reputable, high-authority domains relevant to your industry.
Anchor Text and Context:
In addition to the quality of your backlinks, pay close attention to the anchor text and context surrounding your links. Anchor text refers to the clickable text that appears within a hyperlink. To maximize the SEO impact of your backlinks, align your anchor text with your target keywords whenever possible. However, be cautious not to overdo it, as excessive keyword-rich anchor text can appear unnatural and may trigger Google's spam filters. Strive for a balanced mix of branded, keyword-rich, and generic anchor text to maintain a natural link profile. A good rule of thumb is to keep exact match anchor text below 5% (All in One SEO) (MonsterInsights).
Furthermore, ensure that the content surrounding your backlinks naturally relates to the linked page on your website. Google's algorithm analyzes the context in which a link appears to determine its relevance and value (Ahrefs) (Backlinko). By securing backlinks within content closely related to your ERP software offerings, you can reinforce the topical authority of your website and improve your chances of ranking higher for targeted keywords.
Long-Term Investment:
Building a strong backlink profile and increasing your domain authority is a long-term SEO investment. It takes time, effort, and persistence to earn high-quality links from authoritative sites. However, the payoff can be substantial. As your domain authority grows, you'll find that your content starts to rank higher in search results, attracting more organic traffic and generating more qualified leads for your business (MonsterInsights) (All in One SEO).
Once your website starts ranking for ideal ERP-related terms and attracting a steady stream of organic traffic, the next big step is to nurture those visitors into marketing-qualified leads (MQLs). The goal is to create an engaging, interactive experience that encourages prospects to provide their contact information and express interest in your ERP software and professional services.
Avoiding Common Mistakes:
One common mistake to steer clear of is relying on static forms that demand excessive upfront information from the user. Research shows that reducing the number of form fields can increase conversion rates by up to 120% (UpLead). Instead, focus on creating an interactive journey that gradually gathers pertinent information while providing value at each step (WebFX).
Smart Forms and Dynamic Content:
Consider incorporating smart forms, like those powered by Typeform, that adjust the questions based on the user's responses. This dynamic approach enables you to collect more specific information while keeping the user engaged and decreasing the likelihood of form abandonment. By customizing the form experience to each prospect's needs and interests, you can enhance the likelihood of converting them into a marketing-qualified lead (MQL) (DemandSage).
Gated Assets for Lead Capture:
Another effective strategy is to offer gated assets, such as whitepapers, e-books, or case studies, in exchange for contact details. Offering high-value content can increase lead capture rates by up to 45% (Salesmate). Providing content that addresses the specific challenges and pain points of your target audience creates a compelling incentive for prospects to share their information. This approach not only captures leads but also positions your ERP software as a solution to their problems, building trust and credibility (Exploding Topics).
Interactive Tools for Engagement:
Interactive tools, such as quizzes, calculators, and assessments, can also be powerful lead generation mechanisms. Companies using interactive content see conversion rates nearly 2x higher than those using static content (Exploding Topics). By offering prospects the opportunity to receive personalized advice or recommendations based on their input, you can demonstrate the value of your ERP software while collecting valuable data points. These interactive experiences not only engage users but also provide them with tangible benefits, increasing the likelihood of conversion (DemandSage).
Leveraging Reverse IP Lookup and Intent Data:
To further enhance your lead generation efforts, consider leveraging reverse IP lookup solutions like ZoomInfo and Clearbit. These tools allow you to identify anonymous website visitors and gather valuable information about their company, industry, and location (DemandSage) (WebFX). By combining this data with third-party buyer intent data, which tracks online behavior and signals purchase intent, you can tailor your outreach and nurturing strategies to convert unknown traffic into known, sales-ready leads (UpLead) (Salesmate).
By implementing these strategies, you can effectively convert website traffic into qualified ERP leads, ultimately driving more sales and growth for your business.
Buyer intent data is a powerful tool that helps businesses identify potential customers based on their interest and engagement with specific topics. In the ERP space, buyer intent data allows ERP providers and resellers to pinpoint organizations that are actively researching ERP solutions. This data provides crucial insights that can inform a more targeted and personalized approach to lead generation.
To fully harness the power of intent data, it's essential to understand the different types of intent and how they contribute to a comprehensive ERP lead generation strategy. Buyer intent data is generally classified into three categories: 1st-party, 2nd-party, and 3rd-party intent data. Each plays a distinct role in how you can capture and nurture ERP leads.
1st-Party Intent Data (Your Website)
1st-party intent data refers to the information you collect directly from your website or digital platforms. It includes data such as pages visited, time spent on site, interactions with content, downloads, and form submissions. This data is critical because it reflects explicit interest in your specific ERP offerings. For example, if a prospect spends a considerable amount of time on a pricing page or downloads an ERP implementation guide, it indicates a high level of interest and readiness to engage further.
How it helps ERP lead generation:
1st-party data gives you direct insights into potential buyers' behaviors on your platform. This data allows you to create personalized follow-up actions, like reaching out with more detailed product information or offering a demo. It also helps build a comprehensive lead scoring system that prioritizes leads who show significant engagement.
2nd-Party Intent Data (Partnerships and Platforms like G2)
2nd-party intent data refers to insights provided by partners or platforms where companies research and review products. A good example is G2, a popular software review platform where prospects might compare ERP solutions. While this data doesn’t come directly from your website, it provides insights into companies that are exploring ERP systems.
How it helps ERP lead generation:
2nd-party data provides valuable context about where potential buyers are in their decision-making process. When a company starts comparing ERP solutions on platforms like G2, it indicates they are likely past the awareness stage and moving into evaluation mode. By tapping into 2nd-party data, you can engage with prospects when they’re researching alternatives, helping position your solution before they settle on a competitor.
3rd-Party Intent Data (Platforms like Bombora, 6sense, ZoomInfo)
3rd-party intent data is collected from various sources across the web. This data aggregates behavior signals such as searches, content consumption, and interaction with ERP-related topics. Platforms like Bombora, 6sense, and ZoomInfo track this data across multiple channels, giving you insights into which companies are showing a surge in interest in ERP-related content and keywords.
How it helps ERP lead generation:
3rd-party intent data allows you to widen your lead generation net. You can target companies showing an uptick in ERP interest, even if they haven’t visited your website or interacted with you directly. These leads might be researching ERP solutions through third-party sites, whitepapers, or industry content, giving you the chance to reach them before they make contact with competitors. This data can fuel outbound marketing strategies, enabling sales teams to prioritize prospects demonstrating clear intent to invest in ERP systems.
For ERP providers, leveraging all three types of intent data enables a comprehensive approach to lead generation. Here’s how to effectively integrate these data types into your strategy:
1st-Party Data: Begin by collecting and analyzing data from your own site. Utilize tools like Google Analytics, HubSpot, or other CRM platforms to track visitor behavior. Ensure that your marketing automation is set up to trigger personalized follow-ups for leads who engage heavily with high-intent content like pricing guides or demo requests.
2nd-Party Data: If you’re listed on platforms like G2, actively monitor where your solution is being compared or reviewed. Many of these platforms offer buyer intent insights. Leverage this data to tailor your outreach to companies currently evaluating ERP solutions.
3rd-Party Data: Invest in intent data tools like Bombora or 6sense to track companies showing interest in ERP topics. Use this data to create targeted outbound campaigns. For example, if a company is researching ERP implementation, your team can reach out with tailored content, case studies, or offer consultations specific to their industry or size.
Align Intent Data with Lead Scoring:
A comprehensive lead scoring system that integrates 1st, 2nd, and 3rd-party intent signals ensures that your sales team focuses on the most promising leads. For instance, leads who visit your demo page (1st-party) and are also exploring ERP comparisons on G2 (2nd-party) should score higher than those just browsing your blog.
Tailor Content Based on Intent Stage:
Not all prospects are at the same point in their buying journey. Use intent data to segment leads based on their engagement level. For 1st-party leads who have visited your pricing page, offer more detailed comparisons. For 3rd-party leads just beginning to research ERP, focus on educational content like blog posts and webinars.
Automate Personalized Outreach:
Integrate your CRM with your intent data platforms to automatically trigger outreach based on behavior. For example, if a lead from a target company starts surging on ERP topics, your system should notify a business development rep (BDR) to engage them with relevant content or a meeting invite.
Monitor and Optimize:
Track the performance of intent-driven campaigns. Monitor response rates, conversion rates, and closed deals to refine your approach. Regularly review your intent data providers and the signals you’re prioritizing to ensure they align with your evolving business goals.
For ERP VARs and ERP consulting firms, adopting an Account-Based Marketing (ABM) strategy can be highly effective in generating high-quality ERP software leads. ABM allows you to focus on a select group of high-value accounts, rather than casting a wide net through broad inbound or outbound marketing tactics. Here's how you can leverage ABM to drive ERP leads:
The first step in an ABM strategy is to clearly define and identify your Ideal Customer Profile (ICP). For ERP VARs, this means identifying companies that:
Are large enough to require ERP solutions.
Operate in industries where ERP systems provide a clear ROI (e.g., manufacturing, distribution, healthcare, etc.).
Show buying intent, such as researching ERP systems, comparing vendors, or attending ERP-related events.
Using intent data platforms like Bombora or 6sense can help identify companies that are actively researching ERP solutions, ensuring you're targeting the right accounts. These platforms allow you to sift through a vast pool of potential leads and focus your resources on businesses that are most likely to convert.
At SmithDigital, we utilize buyer intent data from platforms like Bombora, 6sense, ZoomInfo, and G2 to power our ABM programs for clients. This ensures that you're engaging with accounts that are already signaling interest, maximizing the effectiveness of your outreach.
One of the hallmarks of ABM is the ability to create personalized and highly relevant messaging for each target account. For ERP lead generation, this could mean:
Tailoring content and outreach to the specific needs of the industry (e.g., highlighting how your ERP solution can improve supply chain management in manufacturing).
Addressing the pain points of specific departments, such as finance teams struggling with outdated systems or operations teams needing real-time data.
Use targeted emails, personalized landing pages, and industry-specific case studies to show how your ERP solution can solve their unique challenges. This level of personalization demonstrates that you understand the complexities of their business and aren’t just offering a generic solution. Prospective clients are far more likely to engage with content that speaks directly to their current issues and goals, making your ABM strategy much more effective.
ABM requires close collaboration between sales and marketing. Marketing teams create tailored content, while sales teams focus on outreach to decision-makers within target accounts. For ERP VARs, this means engaging both C-level executives and department heads who have a say in ERP purchases.
Align your efforts to ensure that your messaging is consistent and tailored to each stakeholder's role in the ERP buying process. For example, while your marketing materials might focus on the operational efficiencies of your ERP system, your sales outreach to the CFO should emphasize cost savings and ROI. This type of collaboration ensures that every touchpoint, from the initial marketing email to the final sales presentation, speaks directly to the concerns and priorities of the buyer, increasing the likelihood of conversion.
An effective ABM strategy uses multiple channels to reach key stakeholders within your target accounts. For ERP lead generation, this could include:
Email campaigns: Personalized outreach addressing the company's specific ERP needs.
LinkedIn advertising: Targeted ads promoting case studies or whitepapers specific to the industry of your target accounts.
Direct mail: High-impact mailers that speak directly to decision-makers, such as offering a free ERP audit or consultation.
Each channel should be carefully selected based on where your target audience is most active and how they prefer to engage. By meeting your prospects on their preferred platforms, you increase the chances of reaching key decision-makers. The multi-channel approach also creates multiple touchpoints, ensuring that your message resonates with different individuals involved in the ERP buying process.
An essential part of Account-Based Marketing is creating exclusive offers and campaigns tailored to each high-value account. For ERP VARs, this could involve developing account-specific content, such as offering a detailed ROI assessment for ERP implementation within their organization. Demonstrate the unique value your ERP solution brings to their specific business processes.
You might also provide a customized roadmap that outlines how your solution can be integrated seamlessly into their operations, ensuring minimal disruption and maximum efficiency. Offering a personalized demo or a free consultation tailored to their industry challenges can also serve as a strong call to action. For instance, a manufacturing company might benefit from a demo showing how your ERP can optimize their supply chain, while a healthcare provider might need to see how it improves patient data management and compliance with regulations.
By aligning your campaigns with each target account's specific pain points, you're more likely to engage decision-makers and move the account forward in the buying cycle.
ABM success heavily relies on the effective use of data analytics. ERP VARs and consulting firms should consistently track the performance of their ABM campaigns to identify what resonates most with target accounts. Tools like HubSpot, Salesforce, or Marketo can provide valuable insights into engagement metrics, such as email open rates, website visits, and content downloads by decision-makers at your target accounts.
By monitoring these interactions, you can refine your messaging and offers to better meet the needs of each account. Additionally, consider implementing A/B testing on your personalized content or ads to determine which formats or messages generate the most interest. Continuous optimization ensures that your ABM strategy remains agile, allowing you to tweak campaigns based on real-time data and emerging trends in the ERP industry.
This approach not only maximizes the efficiency of your lead generation efforts but also builds stronger, more personalized relationships with key stakeholders.
While ABM is highly focused on targeting specific accounts, it's crucial to remember that ERP sales cycles can be long and complex. Building and nurturing long-term relationships with target accounts is essential for success. After the initial outreach and engagement, maintain consistent communication with decision-makers through value-driven content that reinforces the benefits of your ERP solution over time.
At SmithDigital, our rasa.io-powered newsletters are particularly useful for nurturing these long-term relationships. The newsletters are tailored to deliver personalized, relevant content to each recipient, ensuring that decision-makers in target accounts remain engaged throughout the sales cycle.
Share success stories, case studies, or product updates that are relevant to their industry. This ongoing engagement can position your firm as a trusted advisor rather than just a vendor, increasing the likelihood that the account will turn to you when they are ready to make an ERP purchasing decision.
Establishing long-term trust is key to not only closing deals but also ensuring future opportunities for upselling and referrals. In the ERP space, customer satisfaction and post-sale support are critical, so nurturing a relationship built on trust can lead to even greater opportunities in the future, including expansions and recommendations to other businesses.
In ERP sales, aligning marketing and sales teams is essential not only for closing deals but also for nurturing leads and generating high-quality prospects throughout the sales funnel. Given the complexity of ERP systems and the long sales cycles, misalignment between these two teams can result in missed opportunities and a disjointed customer experience.
When sales and marketing work in harmony, your business can drive more qualified leads, reduce lead leakage, and maximize the revenue potential of your ERP software. Here’s how to ensure effective alignment:
To start, both your sales and marketing teams must have a shared understanding of your Ideal Customer Profile (ICP). This includes not just target industries but also specific decision-makers, company pain points, and typical buying behaviors in ERP software acquisition. Sales teams can provide real-time feedback on lead quality, while marketing uses that feedback to fine-tune messaging and targeting. Ensuring that everyone is working from the same ICP avoids confusion and wasted resources on poorly aligned leads.
Lead handoffs from marketing to sales must be seamless to avoid gaps in communication or lost momentum. Marketing should pass on key insights like:
The prospect’s specific ERP pain points (e.g., inventory management issues, outdated systems).
Content or assets the lead has interacted with, such as whitepapers or product comparison tools.
Lead scoring that reflects the lead’s readiness to purchase.
This helps sales teams have more informed, productive conversations and move leads further down the funnel.
Using an integrated CRM and marketing automation platform, such as HubSpot or Salesforce, can ensure transparency and alignment. These platforms allow marketing to track engagement, pass on qualified leads with detailed data, and give sales a complete view of the prospect’s journey. They also automate processes like lead scoring and nurturing, allowing both teams to focus on the highest-priority prospects.
ERP buyers require deep, technical information to make purchasing decisions. Marketing can support sales by co-creating content that speaks to these technical needs at every stage of the funnel. Whether it’s case studies that highlight successful ERP implementations or comparison sheets that showcase ERP features versus competitors, sales needs content that addresses the specific concerns of ERP decision-makers.
Using AI-driven insights and third-party intent data platforms, such as Bombora or 6sense, helps marketing identify companies showing high interest in ERP topics. These insights allow marketing to nurture the right accounts and equip sales with timely, relevant information about where prospects are in their buyer’s journey. AI can also be used to personalize outreach at scale, ensuring prospects receive the right message at the right time.
Lastly, maintaining regular feedback loops between sales and marketing ensures continuous improvement. Sales teams can provide feedback on lead quality and the effectiveness of marketing materials, while marketing teams can adjust campaigns or content strategies to better meet sales needs.
Aligning your sales and marketing teams is not just a best practice—it’s essential for success in the ERP market. By working together with shared goals, co-creating content, and leveraging technology, your teams can efficiently generate and convert high-quality ERP leads, ultimately leading to faster sales cycles and more closed deals.
Generating ERP software and services leads on a consistent basis can be a real challenge, but the financial rewards can be huge. With our deep expertise, we rank among the top ERP lead generation services in the market. We have an winning track record helping ERP consulting firms drive more web traffic, more sales-ready ERP leads, and more customers. You can check out some real-life examples of our successes here: Inbound Marketing Examples.
If you are serious about enterprise software and professional service revenue growth and need a team that deeply understands the ERP industry and knows how to consistently generate qualified appointments for your sales team, you should request a meeting with one of our ERP marketing specialists. Let us show you how we can add immediate value to your ERP consulting practice.
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